Policy
Cancellation and rescheduling
Written down so nobody has to negotiate it on a bad day. The deposit is what these terms apply to.
- 24 hours or more before pickupCarries over
- Less than 24 hours before pickupNot refunded, not carried over
- No-show at the agreed pickupNot refunded, not carried over
- Cancelled by CrisMayCarries over, no expiry, or refunded on request
What the table applies to
The deposit that holds your date, and nothing else. The rest of the fare is settled at the end of the trip, so nothing below applies to it.
When you cancel, the deposit is not refunded
What the deposit buys is a held date: a driver and a vehicle taken off the board for a day CrisMay can no longer sell to anyone else. So it is not returned as money. Instead, if you cancel with 24 hours' notice or more, the full deposit carries over to a future trip and is yours to use for 12 months.
Inside 24 hours there is no realistic chance of filling the day, so the deposit is used up — it is neither refunded nor carried over. Please be sure of your date before you pay.
Using your credit
Mention the cancelled trip when you rebook and CrisMay applies the credit to the new one. It covers the deposit on that booking; anything above it is paid as usual.
Rescheduling
Moving a trip is not a cancellation and costs nothing. With 48 hours' notice or more, your deposit moves to the new date, subject to a vehicle and driver being available. Inside 48 hours, call CrisMay and the move is arranged where it can be; if the trip is called off instead, the table above applies.
How to cancel or move a booking
Call +63 976 160 6605. A phone call is the only way a cancellation is confirmed — a message left elsewhere is not treated as notice until CrisMay has acknowledged it. The timestamp of that call is what determines which tier applies.
If CrisMay cancels
If a vehicle becomes unavailable and no replacement can be arranged, the failure is not yours: the full deposit carries over to a future trip and does not expire, whatever notice was given. Where possible you will be offered an alternative vehicle or driver first. If you would rather have the money back in that situation, ask — CrisMay will arrange it.
What is not covered
- Toll fees and other costs already incurred on a trip that has started are not refundable.
- Delays caused by traffic, weather or road closures once a trip has begun are not grounds for a refund.
- Flight delays are handled separately — send your flight number at booking and the pickup is adjusted rather than cancelled.
Trip-specific terms
These terms are the current working policy. Confirm the deposit amount and any trip-specific terms when you book, and they become the terms for that trip.