Policy
Cancellation and rescheduling
Written down so nobody has to negotiate it on a bad day. The deposit is what these terms apply to.
- 48 hours or more before pickup100% refund
- 24 to 48 hours before pickup50% refund
- Less than 24 hours before pickupNon-refundable
- No-show at the agreed pickupNon-refundable
- Cancelled by CrisMay100% refund
Rescheduling
With 48 hours' notice or more, your deposit transfers to a new date at no charge, subject to a vehicle and driver being available on that date. Inside 48 hours, rescheduling is treated as a cancellation under the table above.
How to cancel or move a booking
Call +63 976 160 6605. A phone call is the only way a cancellation is confirmed — a message left elsewhere is not treated as notice until CrisMay has acknowledged it. The timestamp of that call is what determines which tier applies.
If CrisMay cancels
If a vehicle becomes unavailable and no replacement can be arranged, you receive a full refund of the deposit. Where possible you will be offered an alternative vehicle or driver first.
Refund method and timing
Refunds are returned by the same method you paid — GCash, Maya, bank transfer or PayPal. Any transfer charges levied by the provider are deducted from the refunded amount.
What is not covered
- Toll fees and other costs already incurred on a trip that has started are not refundable.
- Delays caused by traffic, weather or road closures once a trip has begun are not grounds for a refund.
- Flight delays are handled separately — send your flight number at booking and the pickup is adjusted rather than cancelled.
Draft status
These terms are the current working policy. Confirm the deposit amount and any trip-specific terms when you book, and they become the terms for that trip.